Lowongan Kerja PT Swissindo Perkasa International

PT Swissindo Perkasa International
Advertised: 13-4-11 | Closing Date: 13-5-11

Time International a leading retail and wholesale group of luxury watches and jewelry products is currently offering a promising carrier opportunity to a dynamic individual who can impact our growing operation. We are currently seeking a qualified and highly motivated professional for the following position:

CRM Executive
(Jakarta Raya)

Responsibilities:

    * Responsible for getting as much customer feedback as possible so we can grade how we are doing. This may involve looking at the mystery shopper and IMAS programs.
    * To support entire team to improve the overall service and add new value-added services to the customer. In doing so he or she need to examine the entire start-to-finish customer retail experience and find new ways to make people LOVE coming to our stores.
    * To help the team to derive customer measurement tools that can be used on our Balanced Scorecard
    * To help create an unparalleled after-sales retail experience - incl. follow-ups, overlooking service centre complaints, etc.
    * Working with other marketing team (Marcomm & PR-Event manager)  and operation team to develop and maintain a customer-focused attitude toward activities, includes idea generating, exploration preparing and overseeing the entire process. This includes managing e-newsletter and direct mail
    * Analyze campaign outcomes in detail, using a variety of proprietary software applications. Draw insights and present results clearly to facilitate sound decision making on next steps.
    * Responsible to support operation and service centre team to handle and tackle customer complaint

Requirements:

    * Bachelor Degree from any major
    * Minimum 1 year working experience in same position
    * Possess positive attitude with a customer service mindset
    * Exceptional interpersonal skills
    * Excellent using Microsoft Office, EXCEL, Microsoft Point
    * Able to communicate in English
    * Ability to work well independently, be able to prioritize and meet deadlines
    * Must be creative, energetic, extremely organized and detail oriented

Explore this opportunity further by sending in your resume with photo to:
recruitment@time.co.id

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