PT APVC Indonesia

PT APVC Indonesia

Advertised: 24-5-11 | Closing Date: 23-6-11

We are an exciting, innovative and flexible holiday ownership club providing Members with the opportunity for a lifetime of great holidays worldwide. Accor Vacation Club is Indonesia first hotel branded holiday ownership club commencing operations in 2000. 

The Club operator is part of the Accor Hospitality Group, the largest and fastest growing hotel management group in the Asia-Pacific Region with more than 4,000 hotels and resorts worldwide (brands include Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons, Ibis).

We currently have an exciting career opportunity as:

Asia Member Services & Communications Coordinator

Our Member Relations Department is seeking an energetic and experienced professional to join their team. The successful person will be a team player, passionate about customer service and keen to work in a travel-related environment. You will also need to have the confidence and experience to.

Work Location: 

Bali

Asia Member Services & Communications Coordinator

(Bali)

Responsibilities:

Revises, updates, and/or writes the content of Member news releases, memos, letters, newsletters, website, invitations, magazines, etc.
Assists in the development and implementation of communications programs
Deliver effective and entertaining Member Education Workshops and Member Events to large groups in accordance with an agreed schedule
Liaise with Communications Department in Australia in relation to the communications design and approval.
Providing a support to Member Services Coordinator in assisting Members with enquiries and concerns via telephone, email or letter
Respond to written and verbal complaints and escalated emails
Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner
Assist Member Services Manager in managing property and supervision of room, when necessary
Completion of any other tasks that maybe assigned by Management from time to time
Requirements:

A minimum of 2 (one) years experience in a customer service environment and/or hospitality industry (Front Desk/GRO/GSR)
Marked ability to coordinate and implement communications strategies and to manage projects and/or to deliver training sessions to Members in a public, group forum
Service oriented and must have a strong dedication to customer satisfaction
Result oriented with strong personal drive
Energetic, self motivated, attention to detail and confident
Proactive, honest, with good communication skills and team attitude
Able to work hard in high pressure environment and flexible with working hours
Computer literate
Excellent in spoken and written English
Our organisational complexity, scale and dynamic structure make this a challenging yet rewarding role. If you have the necessary requirements, experience and a proactive nature please send your comprehensive resume, expected salary and recent photograph to:


bali.recruitment@accorvacationclub.com.au

Come and join Accor's fast growing Vacation Club in South East Asia!

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